Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.
Responsibilities
- Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
- Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
- Documents all collection activity in the client/GC system in a concise and accurate manner
- Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
- Maintains good public relations
- Cope with high-stress environment caused by speaking with emotional callers
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
Qualifications
Education:
- High School Diploma or GED is required
Experience:
- No experience necessary; prefer 6 months of related experience
Computer Experience:
- Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
- Interpret a constant flow of information
- Listen effectively
- Work with and apply basic mathematical concepts
- Deal with difficult interactions with customers
- Respond to customer inquiries and statements effectively
- Some projects require Bilingual (Spanish/English) skills
- Write in a clear and concise manner
- Manage time effectively
- Solve problems or issues that may come up
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Remain alert at all times
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
- Communicate clearly and effectively, both orally and in writing
Position Category Customer Service/Collections
Job Location US-WV-Huntington
Minimum Pay Rate USD $9.00/Hr.
