Admissions Counselor I
Arkansas Children's Hospital
Position Summary
Performs the following duties that include, but not limited to: pre-register, register and admit patients, collection of money, abstracts, verifies Medicaid/ARKIDS and CMS eligibility, completes PCP sign-ups, enters ED technical and physician charges. Performs responsibilities of the patient throughput process. Discharges inpatients and Emergency Department patients. Acts as Outpatient Testing after hours. Assists in the coordination of patient flow, serves as patient information and refer patients for financial counseling. Displays Care, Love and Hope when interacting with patients, families and other ACNW team members.
Position Duties
1.
Registers and admit patients with less than or equal to 5% error rate
Utilizes ACNW systems to register and admit patients presenting to Admissions, ensuring that all demographic information obtained and required forms completed
Pre-register SDC and referred accounts prior to date of service
Serves as Outpatient Testing after hours
Registers all transports and pre-admits in a timely manner
Identifyies and corrects QA errors within required timeframes
Accurately maintains Admit/Interview Database
2.
Performs Cashier Functions
Accurately follows B/AR cashiering process including opening and closing daily batches
Maintains daily log for petty cash, collections and money drops and performing weekly petty cash reimbursement requests
Accurately enters ED Technical and Professional charges
3.
Performs Patient Information Functions
Answers and appropriately handles all incoming calls according to HIPAA mandates
Maintains daily visitor alert listing as deemed necessary by Social Work and Security
Accurately logs and notifies recipients of all daily deliveries
Accurately directs patient and families to requested locations
Accurately departs ED accounts and discharge Inpatient accounts
4.
Serves As Support Staff to Patient Throughput Process
Effectively navigates through the Bed Tracking System
Adheres to patient throughput process timeframes
Communicates with applicable staff regarding patient registration and placement in a timely manner
Notifies Bed Control of all SDC, direct and clinic admits
Monitors and notifies appropriate staff of admission status changes
Position Qualifications
Education Requirements
High school diploma or general education degree (GED)
Experience Requirements
2 years previous experience in a medical or clinical setting with basic knowledge of medical terminology experience
Preferred
2 years previous customer service experience experience
Preferred
Skill Requirements
data entry required > 6000 SPH, 10% error rate
Required
Ability to problem solve, organize and prioritize multiple task
Required
excellent interpersonal skills
Required
computer literate which includes an understanding and effective utilization of the internet
Required
Physical Requirements
Physical Activity - Stand
Frequently
Physical Activity - Walk
Frequently
Physical Activity - Sit
Frequently
Physical Activity - Use hands to touch, handle, or feel
Regularly
Physical Activity - Reach with hands and arms
Regularly
Physical Activity - Talk or hear
Regularly
Physical Environment - Inside Office Environment / conditions
Regularly
Physical Environment - Infectious disease
Frequently
Physical Environment - Work in a confined area
Frequently
Lifting/Pushing/Pulling Weight - Up to 10 pounds
Occasionally
Lifting/Pushing/Pulling Weight - Up to 25 pounds
Occasionally
Noise Level - In general, the noise level for this position is considered to be:
Moderate.
Performs the following duties that include, but not limited to: pre-register, register and admit patients, collection of money, abstracts, verifies Medicaid/ARKIDS and CMS eligibility, completes PCP sign-ups, enters ED technical and physician charges. Performs responsibilities of the patient throughput process. Discharges inpatients and Emergency Department patients. Acts as Outpatient Testing after hours. Assists in the coordination of patient flow, serves as patient information and refer patients for financial counseling. Displays Care, Love and Hope when interacting with patients, families and other ACNW team members.
Position Duties
1.
Registers and admit patients with less than or equal to 5% error rate
Utilizes ACNW systems to register and admit patients presenting to Admissions, ensuring that all demographic information obtained and required forms completed
Pre-register SDC and referred accounts prior to date of service
Serves as Outpatient Testing after hours
Registers all transports and pre-admits in a timely manner
Identifyies and corrects QA errors within required timeframes
Accurately maintains Admit/Interview Database
2.
Performs Cashier Functions
Accurately follows B/AR cashiering process including opening and closing daily batches
Maintains daily log for petty cash, collections and money drops and performing weekly petty cash reimbursement requests
Accurately enters ED Technical and Professional charges
3.
Performs Patient Information Functions
Answers and appropriately handles all incoming calls according to HIPAA mandates
Maintains daily visitor alert listing as deemed necessary by Social Work and Security
Accurately logs and notifies recipients of all daily deliveries
Accurately directs patient and families to requested locations
Accurately departs ED accounts and discharge Inpatient accounts
4.
Serves As Support Staff to Patient Throughput Process
Effectively navigates through the Bed Tracking System
Adheres to patient throughput process timeframes
Communicates with applicable staff regarding patient registration and placement in a timely manner
Notifies Bed Control of all SDC, direct and clinic admits
Monitors and notifies appropriate staff of admission status changes
Position Qualifications
Education Requirements
High school diploma or general education degree (GED)
- Note: College hours preferred
Experience Requirements
2 years previous experience in a medical or clinical setting with basic knowledge of medical terminology experience
Preferred
2 years previous customer service experience experience
Preferred
Skill Requirements
data entry required > 6000 SPH, 10% error rate
Required
Ability to problem solve, organize and prioritize multiple task
Required
excellent interpersonal skills
Required
computer literate which includes an understanding and effective utilization of the internet
Required
Physical Requirements
Physical Activity - Stand
Frequently
Physical Activity - Walk
Frequently
Physical Activity - Sit
Frequently
Physical Activity - Use hands to touch, handle, or feel
Regularly
Physical Activity - Reach with hands and arms
Regularly
Physical Activity - Talk or hear
Regularly
Physical Environment - Inside Office Environment / conditions
Regularly
Physical Environment - Infectious disease
Frequently
Physical Environment - Work in a confined area
Frequently
Lifting/Pushing/Pulling Weight - Up to 10 pounds
Occasionally
Lifting/Pushing/Pulling Weight - Up to 25 pounds
Occasionally
Noise Level - In general, the noise level for this position is considered to be:
Moderate.
