Position Category
Responsibilities
Qualifications
Education:
High School Diploma or GED is required
Experience:
No experience necessary
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
All job offers are contingent upon completion of drug and background checks.
Application Assistance
GC Services is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with GC Services and need special assistance or an accommodation to use our website or to apply for a position, please call Human Resources at 713-777-4441 or email Human Resources with your request. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Customer Service/Collections
Job Location
US-WV-Huntington
GC Services Huntington
Minimum Pay Rate USD $9.00/Hr.
Overview
Provides quality service and information regarding various available products to inbound callers.Responsibilities
- Answer incoming telephone calls
- Provide call completion and/or alternate solutions for the caller
- Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
- Perform other duties as assigned by management
Qualifications
Education:
High School Diploma or GED is required
Experience:
No experience necessary
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
- Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
- Excellent customer service experience
- Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
- Must be able to maintain a high level of confidentiality in dealing with customer information
- Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
- Ability to establish and maintain effective working relationships with supervising personnel and co-workers
- Ability to remain alert and ready to accept calls, even during periods of low call-volume
- Ability to project and convey a positive, concerned, and professional image to customers
- Ability to be adaptable and quickly adjust to change
- Must be able to conduct data search efficiently and effectively while working within specific time constraints
- Ability to maintain a well-organized work area
- Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
All job offers are contingent upon completion of drug and background checks.
Application Assistance
GC Services is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. If you are interested in applying for employment with GC Services and need special assistance or an accommodation to use our website or to apply for a position, please call Human Resources at 713-777-4441 or email Human Resources with your request. Determination on requests for reasonable accommodation are made on a case-by-case basis.
